How long will it take for my order to arrive?
Generally it takes us 24-48 hours to prep your order and shipping takes ~3-5 days. So you’re looking at between 4-7 days to receive your awesome item(s). This is only applicable for items that are in stock -- please check the product page for the most accurate timeline information. If something is on pre-order, it will likely ship in 2-weeks time. Once your item is shipped, you will receive an email with a tracking number.
How do I track my order?
Once an order has shipped, you will receive an email with a tracking number. You can follow that tracking number to locate your order. If you have not received a tracking number, it’s likely that your order has not shipped. But sometimes it ends up in your Spam folder so don’t forget to check there! If your tracking number is not working please email ItsOnUs@states-made.com for assistance.
I only received part of my order!
If you did not receive your complete order, please contact ItsOnUs@states-made.com and we will make sure you get your order in its entirety. Please note, orders may ship in multiple packages and items on backorder may be delayed and shipped separately from the rest of your order.
Does It's On Us offer exchanges?
No, we are not able to offer exchanges at this time. We are only able to replace items that are defective or damaged. If you received an item that is defective or damaged, you can reach out to ItsOnUs@states-made.com with a photo of the issue and we’ll get a new one (in tip-top-shape!).
What is your return policy?
We only offer returns for items that are defective or damaged. To return, send an email to ItsOnUs@states-made.com with photos of the defect/damage and we’ll work on getting a return processed for you. Please note, you may need to provide your name, order number, proof of purchase, and may be asked for additional photos. Return requests may take a few days to process! You must send us notice within 10 days of receiving your order in order to be eligible for a refund.
Help! I made a mistake and need to change my order!
You can change your address, contact information, sizes, or make a cancellation up to 5:00pm PST the day your order is placed. Items on pre-order or backorder may have a wider window to make revisions -- but please note we are trying to get orders out super fast so it is best to contact us as soon as possible because sometimes your order might already be out the door before we can make a change! Please contact ItsOnUs@states-made.com to make those updates.
I got a notification that my item was delivered, but didn’t receive it…
Expecting mail and not receiving it can be a huge bummer. Double check your tracking number and make sure that USPS isn’t reporting any delivery issues. Make sure you look around your mailbox/porch/mail room -- sometimes packages can hide in odd places! If your order hasn’t turned up after a few days, please reach out and we’ll help you!
Why didn’t I receive my order confirmation or shipping confirmation email?
If a valid email address is entered at checkout, you will receive an email notification when your order has been submitted, followed by shipping and tracking information once the order has shipped. If you haven’t received your confirmation email, please reach out to ItsOnUs@states-made.com!
How can I tell what size I am?
We provide size charts on most of the product pages!
Can I pay by phone or check?
No, not at this time. We can only process orders via our online checkout.